Email
This page is meant to provide general information with regards to email setup and problem solving.  In order to properly view attachments linked on this page, you must have access to a word processing software that can open MS Word formatted documents. Several options for this exist, including of course MS Office or MS Word standalone, but open source applications such as the widely acclaimed OpenOffice suite also provide this capability (and much, much more) at no cost.

Configuration and Setup
The following link contains a document that explains how to setup Outlook Express running under MS Windows to receive email from our Sigma Networking mail servers. Outlook Express POP3 eMail config

Please Note Recently several Internet Service Providers (ISPs) in the Minneapolis area and nation wide have instituted a practice referred to as blocking port 25, which eliminates a users ability to send email unless they are using their ISPs smtp server to do so.  While this sounds like a bad thing, it is being done as a step towards greatly reducing the amount of SPAM email you and I receive.  Based on the number of ISPs moving this direction, Sigma Networking recommends using your ISPs smtp mail server name in the "Outgoing mail (SMTP) server" field during during configuration instead of using the Sigma Networking smtp server name.  SMTP server configuration is on page 5 of the attachment.
 
Outlook Error Messages
The Outlook email error message help listing below is for reference only.  Error messages can happen for a wide variety of reasons, the following are situations we have run into personally, but may not be an exhaustive list of possible errors.  Sigma Networking assumes no responsibility for the accuracy of the information below nor do we assume responsibility for issues that may be a result of or caused by following the remedial actions listed.
Error Message Possible Cause Remedial Action
0x80004005

 

An unknown error has occurred account xxxxxxxxxxx server aaa.bbbb.ccc, Protocol: POP3 port 110 secure(SSL): No Socket Error: , Error Number 0x80004005 Most probably last mile issues. Check to see if firewalls are disabled on newly installed proxy servers. Check to see if outgoing works using a dialup instead of your broadband.
0x800420cd
Cannot send message as one of recipients addresses rejected by the server Check the email address being sent to (no additional dots or spaces). Send yourself an e-mail; if you receive it the recipients e-mail may have a problem. 
0x800c012e
Outlook Express could not be started. It may not be installed correctly. Make sure that disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x800c012e) Outlook Express *.dbx mail files are set to read only. Click Start, point to Find, then click on Files or Folders, In the Named box, type *.dbx, in the Look In, C drive, then Find Now / Right click each *.dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the *.dbx files should only have Archive checked
0x800C013B
Message: An unknown error has occurred Server: 'smtp.[yourISP]' Protocol: POP3 Port: 0 Secure(SSL): No Error Number: 0x800C013B Try - click Start / Find / Files or Folders type in outbox.dbx, press Find Now / Edit / Select All / File / Delete and restart your computer (Delete outbox). If this fails reinstall Outlook Express
0x800CCC13
A TCP/IP error occurred while trying to send data to the server. Subject: XXXX Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC13 Shut down any firewall and anti virus software. Delete your effected messages from your outbox and recreate.
0x800CCC0D
The host ‘XXX.XXX.XXX could not be found. Please verify that you have entered the server name correctly. Account 'XXX', Server, 'XXX.XXX.XXX', Protocol: XXX,Port XXX, Secure(SSL): No Socket Error: 11001, Error Number: 0x800CCC0D Please follow the instrutions for setting up and configuring Outlook / Outlook Express. Be sure that the incoming mail server name is mail.sigmanetworking.com and the outgoing (SMTP) server name is spelled exactly as specified by your ISP.
0x800CCC0E
The connection to the server has failed. Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E Find out if you have "Caller Line Identification" or try this - Double left click My Computer, Double left click Dialup Networking, right click [yourISP] connection, left click Properties clear Area Code box, type in tel no box [area code],ISP Telephone No.]

"The line was dropped and connection lost while the user was either downloading or sending mail" - Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting.

Is the modem set to disconnect after a set time? Control Panel, Modems, and Connection.

Is the modem phone line still plugged in?

Make sure you are not trying to send e-mail while connected to another ISP.

0x800CCC78
The message could not be sent because the server rejected the sender's email address. The sender's email address was 'something@something.something'. Subject 'hnei', Account: 'Geocities', Server: 'mail.geocities.com', Protocol: SMTP, Server Response: '550 rejected: cannot route to sender The server does not recognise the senders email address as being valid. Invalid email address in the mail profile. Tools / Accounts / Properties / General. Check email address is correct - whatever@something.[yourISP]. Or refer to configuring Outlook / Outlook Express
0x800CCC79
The message could not be sent because one of the recipients was rejected by the server. The rejected email address was 'XXX@XXX.XXX'. Subject 'some subject', Account: 'pop.[yourISP]', Server: smtp.[yourISP]', Protocol: SMTP, Server response: 550 Cannot route to <XXX@XXX.XXX>', Port 25, Secure(SSL): No, Server Error: 550, Error Number 0x800CCC79 Please refer to 0x800CCC0E
0x800CCC7D
The Server does not support a SSL connection, Account pop.[yourISP], Server: smtp.[yourISP], Protocol SMTP, Server Response: '250 HELP', Port 25, Secure (SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D Click Tools / Accounts / Mail / Properties / Advanced - remove tick from secure SSL connection.
0x800CCC90 or
0x800CCC92
Problem logging onto mail server - Your password was rejected - Err authorization failed Click Tools / Accounts / Mail / Properties / Servers - check account name and password. Verify that the "Log on using Secure Password Authentication (SPA)" checkbox is not checked.